Sparks reviews the entirety of your chat and voice volume against the rubric you define — surfacing coaching moments and compliance exposure that a manual audit, sampling a sliver of interactions, would never catch.
Explore each engine powering the experience — scroll this section into view and watch it unfold on its own.
Define exactly what a great conversation looks like — tone, compliance, resolution steps — and Sparks scores against your own criteria automatically.
Manual QA teams can only sample a fraction of interactions. Sparks evaluates every single one, held to the same standard, every time.
Every flagged conversation arrives with the exact moment and the reason behind it — so coaching conversations start with evidence, not guesswork.
Automatically flags missed disclosures, policy deviations, or off-script language the instant they occur — not weeks later in an audit.
Replace sampling and spreadsheets with a single standard applied consistently, across every agent and every conversation.
Every capability your quality team needs to evaluate conversations objectively, at scale.
Define your own scoring criteria, weighted exactly the way your standards demand.
Every conversation audited, always — not a 2% sample pulled at random.
Surfaces risk and coaching moments the instant a conversation ends.
Tracks quality shifts across teams, agents, and channels over time.
Rates tone and empathy automatically alongside process adherence.
Keeps human reviewers and automated scoring aligned over time.
No sampling bias, no reviewer fatigue. Define your rubric, calibrate the scoring, and expand coverage on your own schedule.
Every conversation is scored against the exact same rubric, without exception.
Managers spend their time coaching, not hunting for examples to reference.
Scoring criteria evolve automatically as your internal standards evolve.
An automated quality assurance layer that scores 100% of your chat and voice conversations against a rubric you define — replacing manual sampling with full coverage.
No — it removes the busywork of sampling so your reviewers can spend their time coaching agents on the moments that actually matter.
Yes. Every criterion, weighting, and compliance rule is fully configurable to match your organization's own quality standards.
It does. Sparks evaluates text conversations and transcribed voice calls against the same consistent rubric.
Sparks is calibrated against your own human reviewers, and continues learning from their corrections to stay aligned over time.
Absolutely — every score, flag, and trend can be exported into a compliance-ready report on demand.
See how Sparks Auto QA replaces sampling with full-volume review — book a live walkthrough.
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